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Privacy policy

This privacy policy explains how Fabric Printers Studio collects, uses and protects personal information in line with the Protection of Personal Information Act (POPIA). It applies to customers, suppliers and website or email enquiries handled from our Ndabeni, Cape Town base and nationwide courier service.

1. Who controls your personal information

Fabric Printers Studio, operated by Astros Marketing (Pty) Ltd, is responsible for the personal information you share with us when you request a quote, place an order or ask for support. Our team in Ndabeni, Cape Town uses that information only for business purposes connected to fabric printing, fulfilment and client communication.

Depending on the service you request, we may handle names, contact details, delivery addresses, VAT details, artwork files and order notes. We collect only what is reasonably required to provide custom curtains, flags, upholstery fabric, fabric by the metre, sampling and courier arrangements.

2. Information we collect and why

We collect personal information directly from you when you send a message through our contact form, request a quote, approve artwork or arrange collection and delivery. In some cases we also receive information from a business representative, a courier partner or a contractor acting on your behalf.

  • Identity and contact details for quotes, order processing and delivery updates
  • Artwork files, fabric specifications and colour references for print setup
  • Billing, payment and invoice information for account handling
  • Delivery instructions, site access details and contact names for courier handover

We use this information to prepare files, confirm specifications, print the job, pack the order and keep you informed about progress. We may also use your details to resolve queries, manage repeat work and keep basic records for accounting and tax purposes.

3. How your information is shared

We do not sell personal information. We share it only where it is necessary to complete your order or meet a legal duty. That may include sharing delivery details with a courier, payment information with a bank or account provider, and job instructions with team members who need them to do their work.

Our internal team includes the Managing Director, Production Manager, Print Technician, Sales Consultant, Design Coordinator, and Dispatch and Logistics Lead. They access personal information only on a need to know basis and only for the work assigned to them.

  • Courier and logistics providers for nationwide delivery
  • Payment and accounting service providers for invoicing and reconciliation
  • Technical or administrative contractors bound by confidentiality
  • Lawful requests from courts, regulators or law enforcement where required

4. Storage, retention and security

We keep personal information in physical and electronic records with access controls appropriate to the type of data we hold. This includes order records, contact details, colour approvals and delivery references. We take reasonable steps to protect information from loss, unauthorised access, misuse or alteration.

We retain records for as long as needed to fulfil the purpose for which they were collected, including warranty queries, repeat orders, tax requirements and dispute resolution. When information is no longer needed, we take steps to delete or archive it in a secure manner. Our systems and office procedures are reviewed from time to time, especialy where courier handling or file access may create extra risk.

5. Your rights under POPIA

You have the right to ask whether we hold your personal information, request access to it, and ask us to correct or update it where it is incomplete or inaccurate. You may also object to certain processing, request deletion where the law allows it, or withdraw consent where processing depends on consent.

To exercise these rights, contact us in writing and we will consider your request in line with POPIA and other legal obligations that may apply to printed orders, tax records or courier documentation.

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated details
  • Object to processing in limited circumstances
  • Ask questions about how your information is used and stored

6. Website, email and cookie related information

When you contact us by email or through our online channels, we may receive technical information such as your email address, time of contact and the content of your message. This information helps us respond to enquiries and keep a record of what was discussed about prints, finishing, sampling and delivery.

If our site uses basic cookies or analytics tools, they are used to understand general traffic patterns and improve service access. They do not give us access to your device files or unrelated personal information.

7. Changes to this policy and contact details

We may update this privacy policy from time to time to reflect changes in the law, our services or our internal processes. The latest version will apply to the information we hold at that time.

If you have a privacy query or want to raise a concern, contact Fabric Printers Studio at our contact form. You may also ask for a copy of the information held about you and we will respond within a reasonable period, subject to any lawful limits.