How your fabric order is prepared in Ndabeni
Every order starts with a quick file check, print confirmation and a final size review before anything goes to production. If your order includes matching panels, repeat patterns or colour-sensitive work, we check that the artwork, fabric width and metreage all line up before print starts. This helps avoid waste and keeps the final roll ready for cutting, hemming or sewing on your side.
Once printing is done, the fabric is left to cure and, where needed, finished for the job at hand. Some orders are packed as full rolls, while others are folded and protected for smaller courier parcels. For curtain work or large runs, we pack in a way that keeps the fabric clean and easy to open at your end.
Packing methods we use for courier orders
We pack fabric according to the product, the size of the order and how far it is travelling. A small batch for a home project is not packed the same way as a bulk roll going to a workroom in Durban or a retail client in Pretoria. The aim is to protect the print, prevent creasing and keep the parcel manageable for courier handling.
- Fabric is checked for correct metreage before packing
- Printed surfaces are protected from moisture and dust
- Edges are secured to reduce fraying during transit
- Invoices and delivery notes are placed inside the parcel where needed
- Larger orders are grouped clearly so unpacking is easier
We also keep an eye on coastal humidity for parcels going to places like Durban, Gqeberha and the Garden Route. If needed, we add extra wrapping so the fabric arrives in good condition even after a few transfers through courier depots.
Courier timelines across South Africa
Courier lead times depend on the destination, parcel size and whether the order is going to a metro area or a smaller town. Cape Town, Johannesburg, Tshwane, Durban and surrounding suburbs are usually quicker than outlying areas, while remote areas may need an extra day or two. If you are on a deadline, let us know early so we can advise what is realistic.
We work with nationwide courier routes and book collections from our Ndabeni base once the parcel is packed and ready. During load-shedding or busy month-end periods, dispatch can shift slightly, so it helps to place orders with a bit of lead time. For trade clients, bulk runs are often best scheduled with a clear dispatch window.
What to expect when you place a delivery order
When you order fabric for courier delivery, we need accurate contact details, a physical address and any access notes that may help the driver. This is especially useful for office parks, industrial areas and gated estates where security or reception processes can slow things down. If you are in Ndabeni, Woodstock, Salt River, Observatory, Montague Gardens or Century City, we can also advise on collection or courier handover options.
- Use a street address, not only a PO Box
- Include a contact number that is answered during business hours
- Tell us if the address has delivery restrictions or security gates
- Specify if the order must go to a home, studio or business premises
- Check that someone will be available to receive the parcel
If the parcel is going to a workshop or production floor, please make sure the receiving team knows to expect it. Missing contact details can delay delivery and that can push your project back a day or more.
Checking your order on arrival
Once your parcel arrives, open it as soon as possible and check the contents against your order note or invoice. Look at the fabric length, print quality, colour placement and any finishing such as hemming or edge work. A quick check on arrival helps us sort out any courier issue or packing concern while the parcel is still fresh in the system.
If you are using the fabric for curtains, upholstery or fashion production, it is worth measuring the material before cutting. We recommend storing the fabric flat or rolled where possible and keeping it away from damp areas, direct sun and rough surfaces. That is especially important in humid coastal homes or busy workrooms where parcels get moved around.
Collection, courier support and who to contact
Some clients prefer to collect from our Ndabeni studio, while others want the order sent directly to site. We can help with both. If you need packing advice, courier timing or a status update, our team in Cape Town will guide you through the next step and keep the job moving. For larger production runs, we can also work out the best dispatch plan before print begins.
If you are unsure whether your order should be collected or couriered, use the checklist below and send us the details. It saves time and avoids mistakes, especially on orders with multiple fabric types or different finishing requirements.
- Order size in metres or rolls
- Delivery town and suburb
- Deadline for the project
- Need for hemming, finishing or packaging notes
- Any access instructions for the delivery address
For delivery queries, use our contact form and include your order number if you have one.
